Ticket Info

Theater Screening｜ Feature Film and Short Film Tickets

Early Bird Ticket                    NT $150    Available from 18:00, 25th Sep. (Sun) to 23:59, 13th Oct. (Thu)
※Holders of the KFA Friends GOLD+ membership card during the festival period can still purchase tickets at the Early Bird Ticket price from 14th Oct. (Fri).
Feature Film Ticket            NT $200    Available from 14th Oct. (Fri)
Short Film Program Ticket    NT $150    Available from 18:00, 25th Sep. (Sun)
※50% off on disabled or senior citizen aged 65 and over tickets (please see admission information).
KFF Short Film Pass               NT $699    Available from 18:00, 25th Sep. (Sun)
※Please exchange your KFF Short Film Pass ticket at the KFA ticket counter for your personal KFF Short Film Pass. The KFF Short Film Pass ticket CANNOT be refunded once exchanged for the KFF Short Film Pass.
※The KFF Short Film Pass is non-transferable and may be used during the festival period to gain admission to any screening of Filmmaker in Focus, Short Film Competition, Phillip Barker's Strange Universe I: 1984-2008 or Phillip Barker's Strange Universe II: 2010s. Please present your pass at the venue’s ticket counter 20 minutes before the screening commences to receive ONE ticket to the screening. The pass cannot be used for sold-out screenings.
※When entering the cinema, please present your KFF Short Film Pass, ticket to the screening, and a valid ID matching the name on the pass.
※Limited to 100 ticket packages.
※Gift - exquisite pass cover

Theater Screening｜XR

Early Bird Ticket             NT $150    Available from 18:00, 25th Sep. (Sun) to 23:59, 13th Oct. (Thu)
※Holders of the KFA Friends GOLD+ membership card during the festival period can still purchase tickets at the Early Bird Ticket price from 14th Oct. (Fri).
Regular Ticket                NT $200    Available from 14th Oct. (Fri)
※50% off on disabled or senior citizen aged 65 and over tickets (please see admission information).
XR Weekday Package    NT $999    Available from 12:00, 14th Oct. (Fri) until sold out
※Please go to the VR FILM LAB , Pier-2 Art Center Warehouse P3 and use your XR Weekday Package to reserve your seats and exchange tickets to 6 weekday screenings (Mon to Fri). All 6 screenings must be selected at the same time. The package CANNOT be refunded once exchanged for tickets.
※The XR Weekday Package CANNOT be used to exchange tickets to screenings of IVF-X: Posthuman Parenting in Hybrid Reality , Formosan Harmony, Gumball Dreams, or Typeman.
XR VIP Pass                   NT $3,000    Available from 18:00, 25th Sep. (Sun) until sold out
※The XR VIP Pass is non-transferable and may be used during the festival period to reserve your seat to view any XR program any number of times (except IVF-X: Posthuman Parenting in Hybrid Reality , Formosan Harmony, Gumball Dreams, or Typeman, each of which may only be viewed once), as well as gain admission to the International XR Forum and XR Industry Event.
※Please present your XR VIP Pass ticket and a valid ID to exchange your XR VIP Pass and/or reserve seats (see Terms and Conditions for details).
※XR VIP DAY screenings (on-site seat reservations required): 13:00-19:00, 13th Oct. (Thu)

Theater Screening｜Special XR Program Tickets

IVF-X: Posthuman Parenting in Hybrid Reality
NT $800    Available from 18:00, 25th Sep. (Sun)
※Sold on a per-screening basis. Each ticket may be used by 1 to 3 people (must be admitted at the same time).
Formosan Harmony
NT $250    Available from 18:00, 25th Sep. Sun.
XR LIVE Concert: Elephant Gym X Flesh Juicer
Presale Ticket     NT $600    Available from 12:00, 3rd Sep. (Thu) to 23:59, 20th Oct (Thu)
Regular Ticket    NT $800    Available from 21st Oct. (Fri)
※Present this ticket at the VR FILM LAB for a free ticket to Program 25 Deities' Party feat. Chio Tian Folk Drums and Art Troupe & The Year of the Tiger: Fantastic Flesh Juicer 2.0 (limited number of tickets available).
※No tickets will be sold on-site if presale tickets are sold out.

Online Screening｜2022 Kaohsiung Film Festival Online Viewing Platform

Short Film Regular Ticket    NT $100    Available from 18:00, 25th Sep. (Sun) to 21:00, 30th Oct. (Sun)
Online Short Film Pass         NT $699    Available from 18:00, 25th Sep. (Sun)
※Limited number of passes available.
※Each film’s screening time may differ. Please refer to the screening schedule on the festival’s official website or each film's description section on the online platform.
※Each film must be viewed within 48 hours upon pressing the play button. Some films have different viewing periods. Please see Online Screening Information for more details.
※Online screenings are NOT subject to the 7-day grace period regulation. Tickets CANNOT be refunded or exchanged once they have been purchased. Please place your order with caution and read the terms and conditions carefully before purchasing.

PURCHASING TICKETS

Online
①ERA Ticket website: www.ticket.com.tw  
②Tickets purchased online from the ERA Ticket website can be picked up from any 7-Eleven, FamilyMart, Hi-Life, or OK Mart convenience store. Each online transaction charges a system processing fee of NT$30, to be paid at the convenience store counter when picking up the ticket(s). A maximum of 4 tickets can be purchased in each online transaction. Multiple transactions will be required if purchasing more than 4 tickets.
    ※Online purchases limited to VISA, Mastercard, JCB, and UnionPay.

In Person
①Kaohsiung Film Archive (No. 10, Hexi Rd., Yancheng Dist., Kaohsiung City)
②VR FILM LAB ( Warehouse C9, Dayi Pier-2 Zone, Dayi St., Yancheng Dist., Kaohsiung City)
③Convenience store: 7-Eleven (7-11 ibon), FamilyMart (FamiPort), Hi-Life (Life-ET), or OK Mart (OK-go)
    ※No handling fee is charged for in-person convenience store purchases.
    ※The XR VIP Pass cannot be purchased from convenience stores.
④ERA Ticket counters
    ※Please check the ERA Ticket website for counter locations and opening hours.
⑤During the festival period, tickets can also be purchased at KFF ticket counters from 30 minutes before the commencement of the venue’s first screening of the day up to 20 minutes after the commencement of the final screening of the day.

REFUNDING / EXCHANGING TICKETS

• Ticket refunds must be processed at the service counter of any KFF screening venue no later than one day prior to the screening. A handling fee of 10% per ticket will be charged.
• KFF Short Film Pass, XR Weekday Package, and XR VIP Pass tickets cannot be exchanged once seats are reserved or the pass has been exchanged. Refunds of tickets that have not yet been exchanged must be processed at the service counter of any KFF screening venue prior to close of business on 30th Oct. (Sun). A handling fee of 10% per ticket will be charged.
• Ticket exchanges are regarded as "refunds" and will be processed in accordance with the same procedures and rules above.
• Please refer to the official website of the Kaohsiung Film Festival for refund procedures.

TERMS AND CONDITIONS

• Admission with valid ticket only. Tickets will NOT be reissued if lost or damaged.
• For short film and feature film screenings, latecomers will NOT be admitted 20 minutes after the screening commences. For XR Dreamland screenings, admissions will begin 10 minutes before the screening commences and latecomers will not be admitted 5 minutes after the screening commences. Tickets of latecomers CANNOT be refunded or exchanged.
• For short film and feature film screenings, tickets will stop selling 10 minutes after the screening commences. For XR Dreamland screenings, tickets will stop selling when the screening commences. Separate rules apply for special screenings.
• Limited wheelchair seats are available at venues. For accessibility information and assistance, please contact the customer service line 07-551-1211#2015 at least one day prior to the screening. XR Dreamland screenings do not require prior
notification, but please note that some programs have viewing restrictions. Please check details on the ERA Ticket website prior to purchase.
• Seats for XR Dreamland screenings are reserved when tickets are purchased. Only holders of the XR Weekday Package and XR VIP Pass are required to go to the VR FILM LAB, Pier-2 Art Center Warehouse P3 to complete their seat reservations.
• The XR VIP Pass can only be purchased on the ERA Ticket website or at a KFF ticket counter before 12th Oct. (Wed). From 13th Oct. (Thu), purchases can be made in person at the VR FILM LAB. Please fill out the information form immediately after purchase to register for priority reservations.
• Screenings of the XR Dreamland programs Gumball Dreams, and Typeman stop selling two days prior to the date of the relevant screening. For example, all screenings on 14th Oct. (Fri) will stop selling at 23:59 on 12th Oct. (Wed).
• In the event of natural disasters or force majeure events, the Kaohsiung Film Festival may cancel screenings based on instructions given by the Kaohsiung City Government. Updates will be posted on our official website as soon as practicable.
• Kaohsiung Film Festival reserves all rights to change the program due to unforeseen circumstances. Latest updates will be announced on our official website as soon as possible.
• All concession ticket holders must present a valid ID at the venue. If no valid ID is presented, the concession ticket holder must pay the price difference between the concession ticket and the full priced ticket before entry is permitted.
• In accordance with guidelines issued by the Central Epidemic Command Center (CECC), one’s temperature must be taken before entering the cinema. If one's forehead temperature is higher than 37.5 °C, they will not be permitted to enter the cinema and the ticket will be refunded. Real-name registration and checkerboard seating may also be applied.
• Please follow staff instructions for the best viewing experience. Thanks for your cooperation.

XR DREAMLAND INFORMATION

• As children's eyes are still developing, G7+ rated XR Dreamland programs can only be viewed by children over 7 years of age and 120cm in height.
• Program 9 Gumball Dreams contains English dialogue and no translation services will be available during the performance. Please take this into consideration before purchasing tickets.
• Program 10 Immersive Criminology Episode 1: LOST contains traditional Taiwanese religious rituals. Please take this into consideration before purchasing tickets.
• Program 23 Formosan Harmony is restricted to audiences aged 10 and over due to special equipment requirements. Please ensure you arrive at the Moondream Reality on time as you cannot be admitted once the screening has commenced. Tickets of latecomers CANNOT be refunded or exchanged.
• Please follow the staff instructions or the instruction video when putting on the device prior to viewing in order to avoid damaging the equipment. The viewing headsets are compatible with most glasses; contact lenses are also recommended.
• To ensure the best viewing experience, some films do not have Chinese subtitles. The screening venue has English-Chinese dialogue translations available for reference.
• Films may cause dizziness, nausea or other discomfort. Please assess your physical condition and health before deciding whether or not to view the film. If the Kaohsiung Film Festival has acted prudently and the viewer chooses to proceed at their own risk, the viewer shall be responsible for any resulting health consequences.
• If you feel unwell during the viewing and cannot continue, please raise your hand to notify staff, who will help you remove the viewing device.
• The viewing may be stopped or canceled if the equipment fails to operate due to natural disasters, power outages, or other temporary faults or power issues.

CUSTOMER SERVICE

Kaohsiung Film Festival Customer Service: 07-551-1211#2015 (Monday to Sunday, 13:30-21:00)
XR Dreamland Customer Service: 07-551-1211#5001 (Monday to Friday 13:00-19:00、Saturday to Sunday 11:00-19:00)
ERA Ticket Head Office Phone:02-2341-9898 (Monday to Friday, 09:30-20:00)

TICKETING INFORMATION

• Film Online Screening Platform ▶ http://www.onlinekff.tw/
• Ticket sales period available from 18:00, 25th Sep. (Sun) to 21:00, 30th Oct. (Sun).
• Only online credit card transactions are accepted. As transactions are made using overseas payment systems, your credit card company may charge a foreign transaction fee.

VIEWING MODE

• Each film must be viewed within 48 hours upon pressing the play button. Please be aware that some films have different viewing periods.
· Online screenings of all short films in competition will be available from 00:01 on 14th Oct. (Fri), while films in the Corpse, Dick, and Test Kit section will be available from 12:00 on 29th Oct. (Sat). All online screening films will be taken down at 23:59 on 30th Oct. (Sun), so please be aware of the film lengths and viewing periods.
• The online screening platform requires you to register an account and is only available in Taiwan.
• You may choose your own viewing device, such as PC, Mac, tablet or smartphone. However, each account is limited to 2 devices.
(We recommend that you use the latest version of browsers.)

※Due to the instability of iOS 15, we recommend that you update to iOS 15.1 or higher or use iOS 14 or below. If you have any further questions, please contact Apple Support.

REFUNDING / EXCHANGING TICKETS

• Online screenings are not subject to the 7-day grace period regulation. Tickets cannot be refunded or exchanged once they have been purchased. Please consider your order carefully before purchasing.

PLEASE NOTE

• Please register for platform membership before purchasing tickets. You may refer to the online ticketing tutorial on the 2022 Kaohsiung Film Festival official website.
• Check your internet connection and viewing equipment before watching the film to avoid any interruptions. We recommend you use a VDSL or fiber internet connection.
• Each film must be viewed within 48 hours upon pressing the play button. Some films have different viewing periods. All films will be taken down at 23:59 on 30th Oct. (Sun), so please be aware of the film lengths and viewing periods. No refunds or extensions will be given if you miss the film due to expiration of the viewing period or personal reasons.
• If you forget your password, please click “Forgot Password” on the login page and the system will send you a link to reset your password to the email address you provided when you registered.
• For more online screening information, please call the customer service line on (07) 551-1211 #2015. Service hours: Monday to Sunday, 13:30 to 21:00.